General Policies

  1. Appointment & Walk-ins

    -Appointments are recommended to ensure availability, though walk-ins are welcome if space allows.

    -A non-refundable deposit may be required to book & will be applied to your final purchase.

    -Please arrive on time. A 10 minute grace period is allowed before your appointment may be canceled or rescheduled, depending on availability.

  2. Age Requirement

    -A signed waiver is required for all clients.

    -Minors (under 18) must be accompanied by a parent or legal guardian.

  3. Health & Safety

    -We do not offer services to individuals with pacemakers or medical conditions that may be impacted by the welding process.

    -Please disclose any metal allergies or sensitivities before selecting your jewelry.

    -The procedure is quick & painless, but clients must remain still during welding for safety.

  4. Jewelry & Warranty

    -All permanent jewelry sales are final— no refunds or exchanges after the piece is welded.

    -We use high-quality 14k Gold, Gold-Filled, & .925 Sterling Silver. Normal wear & tear is expected over time.

    -If your jewelry breaks due to a welding issue within 7 days, we’ll re-weld it at no cost.

    -After 7 days, re-welding or repairs may incur a small fee.

    -If you need to remove your piece for medical reasons, we offer a re-weld service for free (if you keep your jewelry piece).

  5. Customization & Sizing

    -Clients must approve their chain & sizing before the piece is welded.

    -Adjustments after welding require cutting & re-welding, which may include a fee.

    -Custom orders or special requests may require additional processing time.

  6. Payments & Refunds

    -Full payment is required at the time of service.

    -We accept cash, credit/debit cards, & digital payment options.

    -All sales are final. No refunds or exchanges once the jewelry has been welded.

  7. Cancellation & Rescheduling

    -Cancellations must be made at least 24 hours in advance to transfer your deposit to a future appointment.

    -No-shows & late cancellations will result in the forfeiture of your deposit.

  8. Photography & Social Media

    -We may take photos or videos during your appointment for marketing purposes, with your consent.

  9. Group Booking & Events

    -We offer private parties & group events. A deposit is required to secure your date.

    -Travel fees may apply for mobile or pop-up events based on distance.

  10. Liability Waiver

    -Permanent jewelry is a voluntary cosmetic service.

    -We are not liable for damage caused by improper care, metal sensitivities, or external factors such as snagging.

    -By receiving our services, you agree to release our business from any liability related to the jewelry application or removal.